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Invalid login message
You want to log in and all you get is this: invalid login. There are several common problems why you could end up here, for example:
1- Your membership has expired.
If you have paid for a non-recurring membership then you can run out from the active period without even noticing it. You can renew your membership by purchasing a new one. This time don't forget to subscribe for a recurring one, because it's cheaper and won't run out of time. Moreover it can be cancelled any time.
2- You have mistyped your username and/or password.
The easiest way to be sure about typing your login info right is using the copy/paste method. It works like this: you double click on the provided username with the left button of your mouse, right click on the selection and choose 'copy' from the dropdown menu. Then right click on the username field of the login form. choose 'paste' from the dropdown menu and there it is, ready. The same procedure goes with your password. If your browser asks you to remember your login info or not, check the box and the browser will fill thre login form for you next time. Voila!
3- Login information is CaSe SeNsItIvE!
Please check if you typed your login name and password correctly. The system makes differences between CAPITAL and normal letters.
4- Check if your cookies are enabled!
If cookies are not enabled, the site won't let you in. When using Internet Explorer, choose 'Tools' from the menu of your browser window. Click on the 'Internet Options' submenu, choose 'Privacy' tab, hit 'Advanced' then check the checkbox at 'Override automatic cookie handling', then set on both table to 'accept'. Click here to read more about cookies!
5- Check browser updates!
Please check if you have the latest browser/system update installed on your computer. If your browser or operating system is not updated properly with the latest patches such login problems can occure. Click here to read more about browser updates!
6- Check if your firewall setup is correct!
If your firewall is not configured properly it can case conflicts during the login process of our websites.
7- It can also happen that your account details are hacked or given out by other websites you have joined before. If such thing happens, the details go to a password database containing millions of user login details. Hackers try every match, and once they are successful, they're in, usually followed by a horde of people. In this case the account gets blocked automatically by our system and you will be given a new password. Every time a password change occurs, you are sent a notification with your new account details immediately into your mailbox.
8- If you are a new subscriber sometimes your account is activated a bit later after you subscribed. This could happen if there are some network problems between the biller's database and ours. In this case you will get an invalid login message if you try to enter the site right after subscribing. This problem will solve itself automatically in some 10 minutes, so in these cases you just have to wait a bit.
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